Designed with you in mind, the Customer Centre is your easy, one-stop destination to help you with any questions, comments, or concerns.

Create Account

Create Your Account

Submit a Support Ticket

Review our FAQ

Sign up to Newsletter

Connect to Our Hub

Please read the text below carefully. These are the actions you can complete using the portal below. If you made several purchases with Thane Direct in the past, you will need to create a unique account registration for each product.
If you have not received an email from Thane Customer Service with your registration link, please check your spam folder.

Create Your Account

Log In to the Customer Support Portal

Review your purchase information

Submit a Support Ticket

Login Process Steps

Connect to Our Hub

  • Create Your Account
  • Log In to the Customer Support Portal
  • Review your purchase information
  • Submit a Support Ticket
  • If you made several purchases with Thane Direct in the past, you will need to create a unique account registration for each product. To combine all of your Thane Direct purchases under one account, please submit a Support Ticket.

Register to an Account

Please register on our self-serve support portal. Account registration is required to obtain warranty service, return service and other customer service assistance for your order.

Welcome

Hello! Welcome to Thane USA. We hope that you enjoyed your shopping experience with us. For any customer service questions or assistance with your order, we invite you to log in to your account for fast and efficient Customer Service.

EXPRESS RESPONSE Service- Please register on our self-serve support portal. Account registration is required to obtain warranty service, return service and other customer service assistance for your order.

Forgot your password?

Create Account

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How to Use the Portal

How to Use the Portal

Recovering YourRegistration Link

Creating anAccount

Checking Your Order Status

Track a Package

Submitting a Support Ticket

How to Request a Return

Frequently asked questions