Privacy Policy

At Thane Direct Canada, Inc., your right to privacy and data security is a primary concern. Thane Direct Canada, Inc. has created this privacy statement in order to demonstrate our firm commitment of protecting your information. The following discloses our information gathering and dissemination practices for this site. Privacy refers to information we gather about you, and the use we make of it, in the course of our business. Thane Direct Canada corporate and international websites are covered by their own separate privacy and security practices, please make sure to review when visiting those sites.

Thane Direct Canada Commitment to Privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Thane Direct Canada Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

The Information We Collect:
There is limited information any web site can know about its visitors without asking them questions. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

 

Name
Address
E-mail Address
Phone Number
Credit/Debit Card Information

 

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

 

Name
Address
Phone Number

 

The before mentioned gift recipients are granted the same rights of access, correction, and removal from future contact from Thane as regular Web-visitors. To access/change/ modify or deny future contact the gift recipient can write, e-mail, or call toll free using the customer service information listed at the end of this privacy statement.

The Way We Use Information:
For each visitor to our web site (www.thane.ca), the Thane web server automatically recognizes the consumer’s domain name (IP address), but not the e-mail address. This IP address is used to help identify you and your shopping cart and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart.

Our sites contest registry enables users to give us contact information (like their e-mail address). We use customer contact information from the registration form to send the user information about our company. The customer’s contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings (please see the delete/deactivate section).

Our site uses an order form for customers to purchase products and services. We collect visitor’s contact information (like their e-mail address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer’s contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.

Our online surveys ask visitors for contact information (like their e-mail address). We use contact data from our surveys to send the user information about our company and to improve our service to customers. The customer’s contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings (please see the delete/deactivate section). Thane does not sell or rent any information gathered over the Internet unless granted permission by the individual customer.

Opt-Out
When an e-mail advertisement is delivered to recipient there will be an option given to opt-out of receiving any future mailings. This opt-out will be as easy as replying to the e-mail and asking to receive no more mailings.

Delete/Deactivate
This site gives users the following options for removing their information from our database, to not receive future communications, or to no longer receive our service. When you receive information from Thane via, e-mail, it will include an automatic removal link to click on to be taken off the e-mailing list. You will no longer receive mailings from Thane. To request to be taken off our mailing list, or to make a change to your information, or to access your information on file, write, e-mail or call toll free using the customer service information listed below.

Access/Change/Modify
This site gives users the following options for changing or modifying information previously provided. To request to be taken off our mailing list, make a change, or access your information in our files, write, e-mail or call toll free using the customer service information listed below.
Your changes will go into effect for your next order or future reference. (Changes cannot be made if the delivery is already in process.)

Contacting the Web Site
We read every message that comes to us. We also try to respond back within at least 48 hours of its receipt. If you have questions about this privacy statement, the practices of this site, or your dealings with this web site you can contact:

 

Customer Service
P.O. Box 11539, 600 The East Mall, Toronto, ON, M9B 4BO
E-mail: customercare@thane.ca

 

This online consumer privacy statement is subject to change. If changes occur, they will be posted here.