Last updated: January 18, 2016
Information Thane Collects & Uses
We collect personal and non-personal information that you provide us when using our Website, such as when you submit product reviews, participate in customer surveys, blogs, or message boards, initiate the purchase process or purchase Thane products and communicate with our Customer Service Department. Thane will only collect, use and disclose your personal information with your consent, except where otherwise permitted or required by law. The method of consent will be appropriate for the type of personal information involved and the purposes for which the personal information will be collected, used, or shared.
Product Purchases: When you place an order on our Website or through our call centre, you will be asked to supply personal information, such as your name, address, telephone number, email address, credit card information, billing address and shipping information. We use this data to process and ship your order, and to send you order and shipping confirmations via email. Thane will collect such information only when you provide it to us voluntarily, although you cannot place an order without doing so.
Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We may collect personal information such as your name, phone number, and email address as well as other information you provide when you participate in our surveys or other customer research. We use this information to help us understand our customers, and to enhance our product and service offerings.
Product Reviews: We may collect your name, email address, and any comments, suggestions and other feedback you provide as product reviews or postings to our blogs or message boards. We may use your comments, suggestions or feedback to monitor and/or improve our product and service offerings and our Website and we may post your comments, using your first and last name, on the Website. Please remember that any information that you provide in these comment areas is accessible to the public, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else.
Website Information: We also collect information about users of our Website. For example, we collect and store certain information automatically whenever you interact with our Website, including your IP address, browser information, and reference site domain name. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website and to provide our customers with a fulfilling shopping experience.
Sharing Information with Third Parties
With your consent, we may share lists with third party marketers (and/or brokers who work with them) that may contain your personal information to allow such marketers to contact you and other individuals included on the list with offers and/or information which they believe may be of interest to you and such other individuals. Thane makes no representations or warranties whatsoever regarding these marketers and/or the products or services they are offering. You may have your name removed from any such lists by sending an e-mail to firstname.lastname@example.org with “Please remove me from all Third Party Marketer Lists” in the subject line.
Thane, our affiliates and our Canadian, US and other service providers may disclose personal information if we believe in good faith that the law or legal process requires it, we have been advised to do so by our legal counsel, we have received a valid administrative request from a governmental or law enforcement agency, where such disclosure is necessary to protect the rights, property or safety of Thane or any of our affiliates, business partners, customers or others, or as otherwise permitted or required by applicable law.
From time to time, we communicate to Thane customers by email or other electronic messaging to inform them of special announcements, special offers that might become available, and other information we believe will be of interest to them. We may also email customers to request that they participate in a survey to determine whether they are satisfied with their purchase. You can easily unsubscribe any time you want by following the instructions contained in the email or contact Thane as described below. We also use your email address to confirm the placement and shipment of your order, and to respond to any inquiries you might make online. It takes some time to implement requests to opt out of receiving Thane emails, so you may still receive electronic communications from Thane for up to 10 business days after your request is received. Please note that even if you unsubscribe from receiving marketing or promotional electronic messages from Thane, you may continue to receive transactional and account related messages from us.
From time to time, we may communicate to Thane customers by mobile messages to inform them of special announcements, special offers that might become available and other information we believe will be of interest to them. By opting in to receive Thane’s mobile messages, you are expressly consenting to receiving such messages. To unsubscribe from SMS, MMS or other mobile messaging, please follow the instructions in the messages you receive or contact Thane as described below.
E-mail to a Friend
In order to accomplish this, you must provide Thane with each such friend’s name and email address. We only use this information to send your friends links to product pages which you request that they receive. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the email.
Accessing or Updating Your Personal Information
You may access, update, or correct your personal information in our custody or control, including your name, address, email address and phone number, by contacting our Customer Service Department (see below). Subject to exceptions set out under applicable law, we will accommodate a request to access, update or correct your information.
We have implemented measures designed to protect personal information in our custody or control. We maintain reasonable physical, technical, and administrative safeguards in an effort to protect personal information from loss, misuse, unauthorized access, use, disclosure or modification. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.
Children’s Privacy Protection
Our Website is a general audience site that is not specifically designed or targeted at children. Persons under 13 years of age are prohibited from using our Website unless supervised by a parent or guardian. Thane does not knowingly collect, use or disclose personal information about site visitors under 13 years of age. If we become aware that we have inadvertently received personal information from a person under the age of 13, we will delete such information from our records.
Please note that our Website is hosted on computer servers located in the United States. Your use of our Website or submission of any personal information will therefore constitute notice that your personal information will be transferred outside of Canada.
Questions or Comments
Thane Direct Canada Inc.
5255 Orbitor Drive, Suite 501
Mississauga, ON L4w 5M6
(877) 771-7017 (Monday through Friday 8:30 a.m. to 5:00 p.m. Eastern Time)
Please allow 2 to 3 business days for a response to your email inquiry.